Time: 9 am to 3:15 pm
Instructor: Margarita Alegría, Ph.D.
The therapeutic relationship has long been recognized as an essential factor in facilitating client engagement and retention in care. We know the challenges of establishing a relationship are amplified when cultural differences exist between client and provider, as an unfamiliarity and/or discomfort with a client’s beliefs, practices, understanding of etiology, acceptable approaches of treatment, and communication style create additional complexity. Recent studies have highlighted the unfortunate manifestations of such cultural disconnects, including:
- the presence of diagnostic bias with clients of color
- structural and interpersonal barriers that get in the way of establishing rapport
This workshop is designed to help providers improve therapeutic alliance, client-provider communication, continuance in care, and satisfaction with services for people in similar and different ethnic/racial backgrounds in relationship to their clients in order to improve shared decision making. We will cover a variety of topics, including perspective taking; frequent attributional errors that providers make; and ways to increase skill and receptivity in accessing client participation and collaboration in decision making. Ways to improve the ability to listen, empathize and ask questions effectively will be discussed as will increased awareness of provider perceptions and misperceptions.
Outline of Workshop
11:00-12:30: Perspective Taking, Engagement, and the Role of Attributional Errors
1:00-2:30: Client Activation, Increasing Receptivity to Client Participation
and Collaboration, and Encouraging Open Communication
2:30-2:45: Wrap Up, Next Steps, Questions
2:45-3:00: Completion of Workshop Evaluations
- Identify two challenges linked to implementing shared decision-making in the clinical encounter.
- Describe one central aspect that needs to be included to improve communication with minority clients.
- Describe one central aspect that needs to be included to improve therapeutic alliance with minority clients.
Dr. Alegría is currently the Primary Investigator of four National Institutes of Health (NIH)-funded research studies: International Latino Research Partnership; Effects of Social Context, Culture and Minority Status on Depression and Anxiety; Building Community Capacity for Disability Prevention for Minority Elders; and Mechanisms Underlying Racial/Ethnic Disparities in Mental Disorders. She is also the co-Primary Investigator of a William T. Grant Foundation project, entitled Understanding the Experience of Majority and Minority Status through Photovoice.
As an acknowledgement of her contributions to her field, Dr. Alegría has been widely recognized and cited. Among the many awards: the Mental Health Section Award of American Public Health Association, 2003; the Health Disparities Innovation Award from the National Institute of Minority Health and Health Disparities, 2008; and the Award of Excellence from the National Hispanic Science Network on Drug Abuse in 2011. In October 2011, she was elected as a member of the Institute of Medicine. Dr. Alegría was selected as El Planeta’s (Massachusetts’s largest circulating Spanish-language newspaper) 2013’s Powermeter 100 most influential people for the Hispanic community in Massachusetts. Most recently, Dr. Alegria received the 2016 Cynthia Lucero Latino Mental Health Award by William James College.
Group Registration: $120 per person for groups of two or more, $105 per person early registration for groups of two or more, received by 10/26/17. Groups must register and pay together to receive discount.
Clinicians United Members: Contact us to access $100 discounted rate
PLEASE NOTE: Registration includes breakfast and snacks.
OR You may register and pay by snail mail by downloading the registration form and sending it with your check.
Group registrants must register together online and/or mail multiple checks in the same envelope to get the discount.
Your space is not secured for an event until we receive payment.